State Farm® Insurance Agent Luka Cline

"L Gavin Jones is super professional, he educated me on the importance of life insurance and showed me the benefits and importance of having it. For any of your life insurance needs I recommend talking to him"

"We have tried to contact Luka and have not been able to reach him. Because of this, I will be moving some of my policies elsewhere."

"Was not satisfied with my claim experience so I attempted to call my agent, Luka. I asked to speak with Luka and was told he was not available as well as he does not work in the office."

"While being insured with them no issues really. It would have been nice to have a dedicated rep but it seems the turn over rate is high there, any time I needed to adjust my policy the previous agent had quit. What motivated the less favorable review is the fact that I requested agent transfer. They only sent over one policy, separated my cars and home policy which resulted in my payments going up, after paying my new agent I discovered via text my policy lapsed. Apparently the billing on the vehicle they sent over to the new agent was still with them. So I had to pay twice as well as an increased premium. Today they finally have decided after a week from my second request to transfer to actual transfer my policies. But this was not before the spiked my insurance up another $100 and sending the bill in hopes to squeeze every dollar out of me that they could. Seems very intentional and unethical to me. Had they properly sent over the policy back in January when I originally requested it I wouldn’t have had to spend hundreds extra on my insurance. My advise just stay on top of them when you need anything done from this agency. Up until I tried to leave had no issues."

"Gavin Jones was efficient and professional with getting me a homeowners and car quote. I made the switch to State Farm. Thanks Gavin Jones."

"I had a great experience with Cameron hall today."

"Ryan got me the best AUTO ONLY insurance policy available amongst the multitude of companies and their underwriters vying for your money. Saving me close to $100 yearly compared to the GEICO policy I promptly canceled. While keeping me informed of additional options, Ryan did not pressure or try to "scare" me in to purchasing unwanted add-on items: renters, life insurance, and the like. A sales tactic I loathe. Not only was State Farm's vehicle insurance less expensive, the collision and liability coverage for uninsured or under insured motorists increased around 25%. When I inquired about roadside assistance, he stated that it was included in my plan without an extra charge! I'm very pleased with the service I received, and expediency of switching to a better offer with State Farm."

"I’ve been with Luka Cline for four years at least and have used my roadside assistance 4 times during that period. I just got a notice that they are canceling my roadside assistance because I used it!?!! What is it for then?? So after getting off the phone, I called and got a quote that was less than half what I’ve been paying through them anyway. Bye 👋"

"I was connected to Halle Allen @ the Luka Cline State Farm office. I explained that I had a "personal" situation going on and needed to try to get auto coverage for 2 vehicles, 2 Teen drivers and that I had a 3 yr. old accident and ticket within a day or two. When trying to come up with a solution to my situation, we had several calls and emails going back and forth. She listened thoroughly, gave quick responses, multiple options, looked for ways to give me the best coverage options, and suggestions to help get me the most available insurance coverage at the best available rate, until my accident and ticket roll off. Her follow-up was quick. Her Customer Service was great! Call "HALLE" @ State Farm (not Jake.... 😁)"

"I had the pleasure of being helped by Josh and we found exactly what I was looking for ! Never enjoyed learning about policies until I got in touch with him. Thanks!"

"Amanda He season was efficient and quick. Zero hassles in obtaining my policy. She was not at all pushy listened to what I needed and wanted. Thank you Amanda!"

"Halle was so helpful and responsive with helping me get new car insurance and renters insurance. She was very professional and knowledgeable on policy details. She even sent me options regarding life insurance as well just for me to have options if I choose to change and update my life insurance!"

"I used to have Michael, but unfortunately he no longer works there so, On February 1, 2024, I was assisted by Abbey, I have a printout of my original bill. However, on Feb. 1, Ms Abbey, took my payment for six months and we discussed that I was paying for 6 months and will pay the other in July 2024. After they took the payment, I received another bill, that was generated on Feb 4th, for additional money it showed that my insurance had doubled and I owed an additional $1,352. WHAT!! This can’t be true! According to my printout I paid for six months. I feel that because I paid the six month immediately they doubled the amount. I have not had any accidents, tickets or claims since I have been with this company. When I complained to Abbey with my concern, she was worried and asking, if I had the email that was sent out in December (I told her no, but, in fact I had a print out of the original six month bill. I do not want to work with Abbey any more, I made a call and had a new insurance company within 15 minutes and will pay a few dollars less than what was originally paid Feb 1st for six months. I cancelled State Farm insurance with the effective date of February 28th, I will no longer be with this company. I am prepared with documentation, if they don’t properly refund my money with the correct amount. In regards to Abbey she lost a client."

"Amanda was absolutely amazing! She was extremely honest and transparent with everything I needed. My goal was to save money….she blew my old premiums out of the water! GO AMANDA!"

"Halle! I cannot say enough nice things about her. She has went over and beyond to answer my questions and find the best rate for, not just my husband and myself, but our young driver as well. It doesn't matter how many questions I had or how many times I had her rework a policy, she did it with a smile in her voice and was always quick to remind me that she didn't mind helping. She is a gem! She is one of the biggest reasons we stayed with Stare Farm for our young driver."

"Luka owns the building his office is in. He agreed to lease a suite to me back in October for March 1st when the current tenants lease was up. I had a complete knee replacement and was out of work until January 16th. He was aware of this. I called him this week to get the exact moving date so I could have flooring installed and painting done before moving my office to his and to finalize the paperwork. He then tells me he leased it to someone else!! I guess a handshake and commitment does not mean the same to him as it did to me. Back then I even offered the down payment to hold the suite and he told me that would not be necessary. He never called me to get the lease signed sooner or that someone else was interested. Today my search starts again but never again with Luka."

"Mary was great, she was very knowledgeable and lead me thru the whole process without a hitch. Thanks!!"

"Awesome Easy to work with and very knowledgeable. Great personality easy to talk to Thanks"

"I had the pleasure of working with Halle! She was amazing and very attentive. She made the process very easy and pain-free. I would recommend Halle to anyone that is looking for coverage."

"I worked with Halle to price shop car insurance and purchase a home policy. She knew how to provide me with the best coverage for my needs and compare to the coverage I previously had. She was attentive and worked efficiently. She turned my stressful problem into a great experience. I highly recommend working with Halle for your insurance needs."

"Halle was EXCELLENT. She answered all my questions and concerns in a clear, precise, and detail manner. Anyone looking for a great customer service experience, reach out to Halle for your insurance needs. 10 out of 10 service."

"Halle was amazing we got straight to the point. She answered all of my questions."

"It was a pleasure working with Halle Allen. She provided prompt replies to my many text messages and fully answered my questions. She got me switched over to State Farm with ease. Thanks Halle!"

"I had Halle Allen as my phone rep and she was very helpful. Her customer service was delightful and she was very patient. Thank you Halle!!"

"Halle thank for everything you were very helpful I had no problems getting set up with my policy. Everything went smooth. Thank you 😊"